elarioviara
Dubbo NSW 2830, Australia
Your rights and our commitment to fair refund procedures
elarioviara understands that financial circumstances can change, and we're committed to providing fair refund options for our budget performance metrics services. This policy outlines when refunds may be available and the process to request them.
Refunds are generally considered for situations beyond your reasonable control or when our service fails to meet the outlined expectations. We evaluate each request individually to ensure fairness for all parties involved.
We've designed our refund process to be straightforward while ensuring proper documentation and review. Here's exactly what happens when you submit a refund request.
Contact us via email at info@elarioviara.com or call +61262056674 with your account details and reason for the refund request.
Our team conducts a preliminary review within 3-5 business days to verify eligibility and gather necessary documentation.
We perform a comprehensive evaluation of your request, which typically takes 7-10 business days depending on complexity.
You'll receive written notification of our decision via email, including details about approved amounts and processing timeline.
Different situations may qualify for varying refund amounts. We want to be transparent about how we handle common scenarios that arise with our budget performance metrics services.
Early Cancellation: If you need to cancel services within the first 30 days due to unforeseen circumstances, you may be eligible for a prorated refund based on unused service time. This applies when no custom reporting or analysis has been delivered.
Service Issues: When our platform experiences significant downtime or fails to deliver promised functionality, affected clients may receive service credits or partial refunds. We track all service interruptions and proactively reach out to impacted accounts.
Billing Errors: Incorrect charges are refunded in full once verified. This includes duplicate payments, wrong service tiers, or processing errors on our end. These refunds typically process within 5-7 business days.
Approved refunds are processed back to the original payment method whenever possible. Credit card refunds typically appear within 5-10 business days, while bank transfers may take 10-15 business days depending on your financial institution. If the original payment method is no longer available, alternative arrangements will be discussed during the refund process.
While we strive to be flexible, certain circumstances don't qualify for refunds. Understanding these limitations helps set proper expectations from the start of our business relationship.
Services that have been fully delivered and utilized generally don't qualify for refunds. This includes completed budget analysis reports, custom dashboard implementations, and consulting sessions that have already occurred.
Changes in your business needs or strategic direction, while understandable, typically don't constitute grounds for refunds if our services were delivered as agreed. However, we're always happy to discuss how we might modify our approach for future engagements.
Third-party integration costs or external service fees that we've incurred on your behalf are generally non-refundable, as these represent actual expenses we've paid to other vendors for your specific requirements.
Before pursuing a refund, we often find that alternative solutions can address your concerns more effectively. Our team is experienced in finding creative approaches that work for both parties.
Service modifications, extended timelines, or adjusted deliverables might better serve your needs than a refund. We can often restructure agreements to align with changed circumstances or business priorities.
Credit arrangements for future services provide flexibility while maintaining your investment in budget performance improvement. These credits never expire and can be applied to any of our service offerings as your needs evolve.